Defence of customers

In accordance with the indications of Order ECO/734/2004, of 11 March, NorteHispana de Seguros y Reaseguros, S.A.U. has a Customer Services Department for the purposes of encouraging and achieving constant improvements to the quality of services provided to our customers and insured persons.

Customers can access printed forms for making claims, complaints or suggestions in any branch or office of NorteHispana. These forms can also be downloaded online:

Once completed, the customer can check the status of his/her claim with the Customer Services Department. The period for resolving claims is within one (1) month following receipt, according to the indications of the Customer Services Department's Operating Regulations, of Nortehispana de Seguros y Reaseguros, S.A.U.

Customer Services Department
Calle Pau Claris, 132
(08009) - BARCELONA
Telephone: 93 302 78 15
Fax: 93 317 73 13

In application of Act 22/2010, of 20 July, on the Catalonia Consumer Code, all customers with a physical address in Catalonia have access to a telephone assistance service to deal with any incidents and claims, available on 900 707 700.

As the claim must be presented before the aforementioned Customer Services Department, if the customer is not content with the resolution, s/he can use the Claims Service of the Directorate General of Insurance and Pension Funds (DGSFP), the forms for which can be found below:

For NorteHispana de Seguros y Reaseguros, S.A.U., the quality of our service, professionalism of our work and satisfaction of our customers are a priority. For this reason, we would appreciate it if you would get in touch with the Customer Services Department if you have any questions or complaints, allowing us to get to know our customers better and, as a result, try to improve our services and procedures in accordance with your expectations, wherever possible.